{"id":8500,"date":"2025-11-10T13:26:02","date_gmt":"2025-11-10T10:26:02","guid":{"rendered":"https:\/\/swissacademy.edu.sa\/?page_id=8500"},"modified":"2025-11-10T14:21:59","modified_gmt":"2025-11-10T11:21:59","slug":"e-learning-policy","status":"publish","type":"page","link":"https:\/\/swissacademy.edu.sa\/en\/e-learning-policy\/","title":{"rendered":"e-learning-policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"8500\" class=\"elementor elementor-8500\">\n\t\t\t\t<div class=\"elementor-element elementor-element-06f230c e-con-full e-flex e-con e-parent\" data-id=\"06f230c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0fbcd60 elementor-widget elementor-widget-html\" data-id=\"0fbcd60\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<!-- ====== Swiss Academy | Hero (iframe-safe, LTR) \u2014 Policies Text ====== -->\n<section dir=\"ltr\" lang=\"en\" class=\"sa-hero-embed\">\n  <!-- Decorative background (animated inside the iframe only) -->\n  <div class=\"sa-bg\" aria-hidden=\"true\">\n    <div class=\"orb o1\"><\/div>\n    <div class=\"orb o2\"><\/div>\n    <div class=\"orb o3\"><\/div>\n\n    <svg class=\"grid\" viewBox=\"0 0 1200 400\" preserveAspectRatio=\"none\">\n      <defs>\n        <pattern id=\"dots\" width=\"24\" height=\"24\" patternUnits=\"userSpaceOnUse\">\n          <circle cx=\"1.2\" cy=\"1.2\" r=\"1.2\" fill=\"rgba(19,46,59,.12)\"\/>\n        <\/pattern>\n      <\/defs>\n      <rect width=\"1200\" height=\"400\" fill=\"url(#dots)\"\/>\n    <\/svg>\n\n    <svg class=\"stroke\" viewBox=\"0 0 1200 240\" preserveAspectRatio=\"none\">\n      <path d=\"M10,180 C200,60 380,220 560,120 740,20 920,200 1190,70\"\n            fill=\"none\" stroke=\"var(--sa-gold)\" stroke-width=\"3\" stroke-linecap=\"round\"\n            stroke-dasharray=\"10 12\"\/>\n    <\/svg>\n  <\/div>\n\n  <!-- Content -->\n  <div class=\"sa-wrap\">\n    <article class=\"sa-card\">\n      <header class=\"sa-head\">\n        <span class=\"chip\">Academy Policies<\/span>\n        <h4 class=\"title\">E-Learning & Training Policies<\/h4>\n        <p class=\"lead\">\n          Welcome to the Swiss Academy website. This page outlines the terms, conditions, and policies that govern the use of our online learning resources. These guidelines are designed to ensure a safe, reliable, and high-quality learning experience for all users.\n        <\/p>\n        <p class=\"lead\" style=\"margin-top:6px\">\n          Swiss Academy is committed to providing a secure and inclusive digital learning environment for learners and instructors. Please read these terms carefully before using our services.\n        <\/p>\n      <\/header>\n\n      <!-- Quick links (optional) -->\n      <nav class=\"quick\" aria-label=\"Quick links\">\n        <a href=\"#integrity\">Academic Integrity<\/a>\n        <a href=\"#privacy-governance\">Privacy & Data<\/a>\n        <a href=\"#roles-responsibilities\">Roles & Responsibilities<\/a>\n        <a href=\"#attendance\">Online Attendance<\/a>\n        <a href=\"#communication\">Communication<\/a>\n        <a href=\"#identity-verification\">Identity Verification<\/a>\n        <a href=\"#guides\">Guides<\/a>\n      <\/nav>\n    <\/article>\n  <\/div>\n<\/section>\n\n<style>\n  :root{\n    --sa-green:#006838;\n    --sa-gold:#A37A00;\n    --sa-red:#b30000;\n    --sa-ink:#0f2c39;\n    --sa-muted:#6b7f89;\n    --sa-bg:#f8fbfa;\n  }\n\n  \/* ====== iframe-safe version ====== *\/\n  .sa-hero-embed{\n    width:100%;\n    max-width:100%;\n    margin:0;\n    padding: clamp(56px, 8vw, 110px) 0;\n    background:\n      radial-gradient(900px 260px at 12% -10%, rgba(0,104,56,.10), transparent 60%),\n      radial-gradient(900px 260px at 88% 110%, rgba(163,122,0,.10), transparent 60%),\n      var(--sa-bg);\n    position:relative; 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});\n          });\n        });\n      });\n      document.addEventListener('click', function(e){\n        const s=e.target.closest('summary'); if(!s) return;\n        const t=s.querySelector('.toggle'); if(!t) return;\n        setTimeout(()=>{ t.textContent = s.parentElement.open ? '\u2212' : '+'; },0);\n      });\n    <\/script>\n\n    <!-- 1) Academic Integrity -->\n    <details class=\"acc\" id=\"integrity\" open>\n      <summary><span class=\"toggle\">\u2212<\/span> Academic Integrity Policy for E-Learning & Training<\/summary>\n      <div class=\"panel\">\n        <p>The Swiss Academy is committed to embedding academic integrity across all e-learning and e-training activities as a cornerstone for fairness, credibility, and quality. This policy provides an organizational framework to ensure that all stakeholders (learners, trainers, faculty, and administrators) uphold ethical behavior and sound academic standards during online learning and training.<\/p>\n        <h3>Definition of Academic Integrity<\/h3>\n        <p>Academic integrity means completing one\u2019s work honestly without cheating, manipulation, or forgery, while maintaining scholarly honesty in research, writing, and assessment. It covers all practices within virtual classrooms, online exams, projects, assignments, and forums.<\/p>\n        <h3>Violations of Academic Integrity<\/h3>\n        <p>The following acts are prohibited in the e-learning environment:<\/p>\n        <ol>\n          <li><strong>Electronic Cheating:<\/strong>\n            <ul>\n              <li>Using unauthorized aids or software during exams or assignments.<\/li>\n              <li>Sharing answers or files between trainees without authorization.<\/li>\n            <\/ul>\n          <\/li>\n          <li><strong>Plagiarism:<\/strong>\n            <ul>\n              <li>Copying ideas or text without proper citation.<\/li>\n              <li>Submitting work produced by others as one\u2019s own.<\/li>\n            <\/ul>\n          <\/li>\n          <li><strong>Impersonation:<\/strong>\n            <ul>\n              <li>Sitting an exam or accessing the system on behalf of someone else.<\/li>\n              <li>Sharing personal login credentials with others.<\/li>\n            <\/ul>\n          <\/li>\n          <li><strong>Unauthorized Collaboration:<\/strong> Working jointly on individual tasks without permission.<\/li>\n          <li><strong>Fabrication or Falsification:<\/strong>\n            <ul>\n              <li>Altering data, results, or reports without justification.<\/li>\n              <li>Forging official or academic documents.<\/li>\n            <\/ul>\n          <\/li>\n          <li><strong>Facilitating Cheating:<\/strong> Assisting another trainee to cheat or enabling cheating.<\/li>\n        <\/ol>\n        <h3>Consequences of Violations<\/h3>\n        <p>Depending on type and severity, consequences may include:<\/p>\n        <ol>\n          <li>Notice or written warning for minor violations.<\/li>\n          <li>Cancellation or deduction of grades in an assignment or exam.<\/li>\n          <li>Invalidation of the course or program for repeated violations.<\/li>\n          <li>Temporary or permanent dismissal in cases of deliberate cheating or impersonation.<\/li>\n          <li>Reporting to competent authorities in cases of legal breaches or official forgery.<\/li>\n        <\/ol>\n        <p>All cases and actions are documented in line with regulations governing education and training in the Kingdom of Saudi Arabia.<\/p>\n        <h3>Anti-Cheating & Anti-Impersonation Measures<\/h3>\n        <ul>\n          <li>Identity verification at login (national ID or two-factor authentication).<\/li>\n          <li>Proctoring of sessions and exams using cameras or smart monitoring when needed.<\/li>\n          <li>Use of plagiarism and text-similarity detection systems.<\/li>\n          <li>Timestamped and verifiable review of submitted work.<\/li>\n          <li>Continuous awareness of academic integrity and digital ethics.<\/li>\n        <\/ul>\n        <h3>Acknowledgment<\/h3>\n        <p>Accessing the LMS or training platform constitutes explicit acceptance of this policy and full responsibility for any violation.<\/p>\n      <\/div>\n    <\/details>\n\n    <!-- 2) Privacy & Data Governance -->\n    <details class=\"acc\" id=\"privacy-governance\">\n      <summary><span class=\"toggle\">+<\/span> Privacy & Data Governance Policy for E-Learning & Training<\/summary>\n      <div class=\"panel\">\n        <p>The Swiss Academy safeguards the privacy of users of its e-learning and e-training services and applies high standards of security and transparency in collecting, storing, processing, and using personal data, in accordance with applicable KSA regulations\u2014particularly the Personal Data Protection Law\u2014and with guidance from SDAIA and the National e-Learning Center.<\/p>\n        <h3>Scope<\/h3>\n        <p>This policy applies to all users of the Academy\u2019s electronic platforms, including learners\/trainees, faculty, staff\/administrators, and visitors.<\/p>\n        <h3>Types of Data Collected<\/h3>\n        <ol>\n          <li><strong>Personal data:<\/strong> name, national ID, email, mobile number, address, gender, date of birth.<\/li>\n          <li><strong>Academic\/training data:<\/strong> enrolled programs, grades, attendance, assessments, assignments, performance records.<\/li>\n          <li><strong>Usage data:<\/strong> login logs, IP addresses, device\/browser type, session duration.<\/li>\n          <li><strong>Technical data:<\/strong> cookies and error logs to improve performance.<\/li>\n        <\/ol>\n        <h3>Collection Methods & Purposes<\/h3>\n        <p>Data are collected via self-registration, support teams, or integrations with government systems (e.g., National Access). Purposes include enabling access, account management, content personalization, service improvement, communications, accreditation\/quality requirements, and legal reporting.<\/p>\n        <h3>Retention & Destruction<\/h3>\n        <ul>\n          <li>Data are retained only for the service period or as required by academic\/legal obligations.<\/li>\n          <li>When no longer needed, data are securely destroyed and cannot be reconstructed.<\/li>\n          <li>Destruction follows approved technical controls (SDAIA \/ cybersecurity authority).<\/li>\n        <\/ul>\n        <h3>Protection<\/h3>\n        <ul>\n          <li>Encryption (SSL\/TLS).<\/li>\n          <li>Two-factor authentication for users.<\/li>\n          <li>Secure hosting within KSA.<\/li>\n          <li>Role-based access for authorized staff only.<\/li>\n          <li>Periodic security reviews and backups.<\/li>\n        <\/ul>\n        <h3>Sharing & Disclosure<\/h3>\n        <ul>\n          <li>No personal data are shared with third parties without prior consent or legal obligation.<\/li>\n          <li>Some data may be shared with official bodies: MoE, NELC, SDAIA, accreditation\/quality entities.<\/li>\n          <li>No sale or marketing of personal data to third parties.<\/li>\n        <\/ul>\n        <h3>Data Subject Rights<\/h3>\n        <ol>\n          <li>Access or update personal data.<\/li>\n          <li>Correct errors or request deletion when the purpose ends.<\/li>\n          <li>Object to processing or withdraw consent.<\/li>\n          <li>Contact support for privacy concerns.<\/li>\n        <\/ol>\n        <h3>Data Governance<\/h3>\n        <ul>\n          <li>Clear roles\/responsibilities across data functions.<\/li>\n          <li>Assurance of data quality, accuracy, and integrity.<\/li>\n          <li>Identification of data owner, controller, and protection officer.<\/li>\n          <li>Risk management for security and privacy.<\/li>\n          <li>Compliance with SDAIA and NELC policies.<\/li>\n        <\/ul>\n        <h3>Policy Updates<\/h3>\n        <p>The Academy may update this policy and will notify users of material changes via the official website or email.<\/p>\n      <\/div>\n    <\/details>\n\n    <!-- 3) Roles & Responsibilities -->\n    <details class=\"acc\" id=\"roles-responsibilities\">\n      <summary><span class=\"toggle\">+<\/span>Roles & Responsibilities for Supervisory, Academic, Administrative & Technical Staff<\/summary>\n      <div class=\"panel\">\n        <p>The Swiss Academy ensures clarity of roles and responsibilities for all academic, training, administrative, and technical staff operating in the e-learning environment to achieve quality, efficiency, and service continuity, aligned with NELC and Education & Training Evaluation Commission requirements.<\/p>\n        <h3>Policy Objectives<\/h3>\n        <ol>\n          <li>Define tasks and responsibilities for each staff group.<\/li>\n          <li>Promote integration across supervisory, academic\/training, administrative, and technical teams.<\/li>\n          <li>Enhance accountability and transparency.<\/li>\n          <li>Support performance efficiency and educational quality.<\/li>\n        <\/ol>\n        <h3>Covered Groups<\/h3>\n        <ol>\n          <li>Supervisory staff.<\/li>\n          <li>Academic\/training staff.<\/li>\n          <li>Administrative staff.<\/li>\n          <li>Technical support staff.<\/li>\n        <\/ol>\n        <h3>Detailed Responsibilities<\/h3>\n        <h4>1) Supervisory (academic\/training leadership)<\/h4>\n        <ul>\n          <li>Oversee online delivery and outcomes.<\/li>\n          <li>Monitor performance and issue periodic reports.<\/li>\n          <li>Ensure adherence to quality, integrity, and privacy policies.<\/li>\n          <li>Approve schedules, online hours, and achievement reports.<\/li>\n          <li>Submit recommendations for program development.<\/li>\n          <li>Ensure platform compliance with cybersecurity and data governance.<\/li>\n        <\/ul>\n        <h4>2) Academic \/ Trainer<\/h4>\n        <ul>\n          <li>Prepare\/deliver courses or programs via the LMS.<\/li>\n          <li>Design digital content per quality standards.<\/li>\n          <li>Manage synchronous\/asynchronous classes.<\/li>\n          <li>Assess learners fairly per published criteria.<\/li>\n          <li>Guide learners and provide feedback.<\/li>\n          <li>Promote academic integrity and positive engagement.<\/li>\n          <li>Pursue professional development in EdTech.<\/li>\n        <\/ul>\n        <h4>3) Administrative<\/h4>\n        <ul>\n          <li>Coordinate schedules, registrations, and attendance records.<\/li>\n          <li>Respond to administrative inquiries.<\/li>\n          <li>Document performance data and statistics.<\/li>\n          <li>Report progress to leadership.<\/li>\n          <li>Support accreditation and quality documentation.<\/li>\n        <\/ul>\n        <h4>4) Technical Support<\/h4>\n        <ul>\n          <li>Operate and maintain LMS\/platforms.<\/li>\n          <li>Provide technical support to all users.<\/li>\n          <li>Resolve issues and ensure uptime.<\/li>\n          <li>Protect data and ensure information security.<\/li>\n          <li>Develop systems to meet national standards.<\/li>\n          <li>Train staff on digital platforms.<\/li>\n        <\/ul>\n        <h3>Organizational Requirements<\/h3>\n        <ul>\n          <li>Communicate this policy to all staff at onboarding.<\/li>\n          <li>Annual training plans for digital competencies.<\/li>\n          <li>Periodic updates to duties as regulations\/technology evolve.<\/li>\n        <\/ul>\n        <h3>Outputs & Reports<\/h3>\n        <ul>\n          <li>Up-to-date roster of online education staff and roles.<\/li>\n          <li>Defined job descriptions within the org structure.<\/li>\n          <li>Quarterly\/annual performance reports on compliance.<\/li>\n        <\/ul>\n      <\/div>\n    <\/details>\n\n    <!-- 4) Attendance -->\n    <details class=\"acc\" id=\"attendance\">\n      <summary><span class=\"toggle\">+<\/span> Online Attendance Policy<\/summary>\n      <div class=\"panel\">\n        <p>Monitoring attendance and participation is key to quality assurance, directly tied to learning outcomes. The Swiss Academy applies a clear online attendance policy that ensures parity with face-to-face learning and aligns with national requirements.<\/p>\n        <h3>Principles<\/h3>\n        <ul>\n          <li>Online attendance is equivalent to traditional attendance for academic value and credited hours.<\/li>\n          <li>Attendance is counted through participation in live classes, LMS engagement, and completion of planned activities.<\/li>\n        <\/ul>\n        <h3>Types of Attendance<\/h3>\n        <ol>\n          <li><strong>Synchronous:<\/strong> via live virtual classes; attendance logged automatically.<\/li>\n          <li><strong>Asynchronous:<\/strong> via recorded lessons, digital content, and LMS activities; counted via time and engagement metrics.<\/li>\n          <li><strong>Blended:<\/strong> combination of virtual and in-person; virtual hours follow the same ratios as fully online programs.<\/li>\n        <\/ol>\n        <h3>Minimum Requirement<\/h3>\n        <ul>\n          <li>At least 75% of total program\/course hours must be attended.<\/li>\n          <li>For non-synchronous programs, at least 25% of hours are delivered live to ensure direct interaction.<\/li>\n          <li>Absence above 25% may trigger disciplinary action or denial of completion per regulations.<\/li>\n        <\/ul>\n        <h3>Tracking Methods<\/h3>\n        <ul>\n          <li>LMS login\/time logs.<\/li>\n          <li>Reports from virtual classroom platforms.<\/li>\n          <li>Platform engagement analytics (posts, submissions, views).<\/li>\n          <li>Periodic notifications on attendance status.<\/li>\n          <li>Weekly reviews and monthly reports.<\/li>\n        <\/ul>\n        <h3>Non-Compliance Actions<\/h3>\n        <ol>\n          <li>Initial electronic notice.<\/li>\n          <li>Formal warning for continued unjustified absence.<\/li>\n          <li>Denial of final exam\/assessment if exceeding limits.<\/li>\n          <li>Dismissal for repeated or deliberate absence.<\/li>\n          <li>Full documentation in academic records.<\/li>\n        <\/ol>\n        <h3>Excuses<\/h3>\n        <ul>\n          <li>Documented excuses (e.g., medical reports) may be accepted after review.<\/li>\n          <li>No oral or late excuses beyond one week after the missed session\/activity.<\/li>\n          <li>Approved excuses may require alternative activities.<\/li>\n        <\/ul>\n        <h3>Stakeholder Responsibilities<\/h3>\n        <p><strong>Learner\/Trainee:<\/strong><\/p>\n        <ul>\n          <li>Attend live sessions and complete LMS activities.<\/li>\n          <li>Use personal credentials and keep them private.<\/li>\n          <li>Review attendance reports regularly.<\/li>\n        <\/ul>\n        <p><strong>Trainer\/Teacher:<\/strong><\/p>\n        <ul>\n          <li>Record attendance accurately for each live session.<\/li>\n          <li>Activate activities that count toward asynchronous attendance.<\/li>\n          <li>Report engagement to academic administration.<\/li>\n        <\/ul>\n        <p><strong>Supervisory Administration:<\/strong><\/p>\n        <ul>\n          <li>Monitor system reports and approve excuses.<\/li>\n          <li>Apply the policy fairly and transparently.<\/li>\n        <\/ul>\n        <h3>Review<\/h3>\n        <p>This policy is reviewed periodically to align with regulatory and technological updates.<\/p>\n      <\/div>\n    <\/details>\n\n    <!-- 5) Communication -->\n    <details class=\"acc\" id=\"communication\">\n      <summary><span class=\"toggle\">+<\/span> Communication Policy Among Stakeholders<\/summary>\n      <div class=\"panel\">\n        <p>The communication policy is integral to digital quality assurance. It organizes how trainers, trainees, supervisors, and administrators interact to foster a respectful, effective, and safe learning environment consistent with Saudi professional and ethical values.<\/p>\n        <h3>Objectives<\/h3>\n        <ol>\n          <li>Define official communication channels.<\/li>\n          <li>Promote constructive dialogue and mutual respect.<\/li>\n          <li>Ensure tools are used for educational purposes only.<\/li>\n          <li>Limit unacceptable behaviors (abuse, non-academic debates, discrimination).<\/li>\n          <li>Document professional conduct standards.<\/li>\n        <\/ol>\n        <h3>Scope<\/h3>\n        <ul>\n          <li>Faculty\/trainers.<\/li>\n          <li>Learners\/trainees.<\/li>\n          <li>Academic supervisors.<\/li>\n          <li>Administrative\/technical support.<\/li>\n        <\/ul>\n        <h3>Approved Channels<\/h3>\n        <ol>\n          <li>LMS discussions.<\/li>\n          <li>Official email (name@swissacademy.edu.sa).<\/li>\n          <li>Live virtual classrooms.<\/li>\n          <li>Course\/program forums.<\/li>\n          <li>Secure internal messaging within the LMS.<\/li>\n        <\/ol>\n        <p>Personal channels (private messaging apps\/social media) must not be used for academic matters unless officially approved.<\/p>\n        <h3>Etiquette & Ethics<\/h3>\n        <ol>\n          <li>Respect others in all written\/spoken communication.<\/li>\n          <li>Use professional language in the program\u2019s approved language.<\/li>\n          <li>No insults, mockery, rumors, or offensive hints.<\/li>\n          <li>No political, religious, sectarian, or personal debates.<\/li>\n          <li>Keep information confidential; do not share others\u2019 data.<\/li>\n          <li>Use the platform only for academic\/training purposes.<\/li>\n          <li>Respond promptly and professionally.<\/li>\n          <li>Do not share copyrighted materials without permission.<\/li>\n          <li>Avoid spam or unauthorized announcements.<\/li>\n        <\/ol>\n        <h3>Handling Violations<\/h3>\n        <ol>\n          <li>Initial electronic warning.<\/li>\n          <li>Formal written warning for repeated or serious offenses.<\/li>\n          <li>Temporary suspension of communication tools.<\/li>\n          <li>Referral to academic\/legal committee for disciplinary action.<\/li>\n          <li>Dismissal\/termination for severe misconduct (e.g., hate speech).<\/li>\n        <\/ol>\n        <h3>Responsibilities<\/h3>\n        <h4>1) Learner\/Trainee<\/h4>\n        <ul>\n          <li>Follow digital etiquette.<\/li>\n          <li>Use only official channels.<\/li>\n          <li>Report abuse through designated channels.<\/li>\n        <\/ul>\n        <h4>2) Trainer\/Teacher<\/h4>\n        <ul>\n          <li>Moderate channels professionally.<\/li>\n          <li>Encourage constructive dialogue and monitor behavior.<\/li>\n          <li>Report violations to the responsible unit.<\/li>\n        <\/ul>\n        <h4>3) Supervisory Administration<\/h4>\n        <ul>\n          <li>Monitor overall engagement and ensure compliance.<\/li>\n          <li>Review abuse reports.<\/li>\n          <li>Apply disciplinary regulations.<\/li>\n        <\/ul>\n      <\/div>\n    <\/details>\n\n    <!-- 6) Identity Verification -->\n    <details class=\"acc\" id=\"identity-verification\">\n      <summary><span class=\"toggle\">+<\/span> User Identity Verification Policy<\/summary>\n      <div class=\"panel\">\n        <p>The Swiss Academy ensures a secure e-learning environment through robust identity verification on educational platforms to ensure that all academic\/training activities are attributable to their rightful owners. This policy aligns with NELC, the National Cybersecurity Authority, and the KSA Personal Data Protection Law.<\/p>\n        <h3>Objectives<\/h3>\n        <ol>\n          <li>Ensure system access is by authorized, real identities.<\/li>\n          <li>Prevent impersonation or unauthorized access.<\/li>\n          <li>Protect personal and academic data.<\/li>\n          <li>Enhance trust in performance and assessment credibility.<\/li>\n        <\/ol>\n        <h3>Scope<\/h3>\n        <ul>\n          <li>Learners\/trainees.<\/li>\n          <li>Faculty\/trainers.<\/li>\n          <li>Supervisors\/administrators.<\/li>\n          <li>Technical support providers.<\/li>\n        <\/ul>\n        <h3>Verification Methods<\/h3>\n        <ol>\n          <li><strong>Two-Factor Authentication:<\/strong> username\/password plus one-time code via email\/SMS.<\/li>\n          <li><strong>National Single Sign-On:<\/strong> login via the National Access platform.<\/li>\n          <li><strong>National ID\/Iqama validation:<\/strong> verification against official records at registration\/login.<\/li>\n          <li><strong>Live\/Exam verification:<\/strong> camera\/smart proctoring and behavioral analytics.<\/li>\n          <li><strong>e-Signature \/ Digital consent:<\/strong> for certain submissions\/assessments.<\/li>\n        <\/ol>\n        <h3>Credential Protection<\/h3>\n        <ul>\n          <li>No sharing of login credentials.<\/li>\n          <li>Periodic password rotation per cybersecurity policy.<\/li>\n          <li>Encrypted transmission (SSL\/TLS).<\/li>\n          <li>Retention of login logs for a defined period.<\/li>\n        <\/ul>\n        <h3>Incident Response<\/h3>\n        <ol>\n          <li>Temporary account suspension pending verification.<\/li>\n          <li>Review of digital logs to identify source.<\/li>\n          <li>User notification and secure restoration.<\/li>\n          <li>Referral to security\/legal committee if impersonation is confirmed.<\/li>\n          <li>Disciplinary action per conduct regulations.<\/li>\n        <\/ol>\n        <h3>Responsibilities<\/h3>\n        <h4>1) User (learner\/trainer)<\/h4>\n        <ul>\n          <li>Keep credentials confidential.<\/li>\n          <li>Log out after sessions.<\/li>\n          <li>Report suspicious activity immediately.<\/li>\n        <\/ul>\n        <h4>2) Technical Administration<\/h4>\n        <ul>\n          <li>Monitor access attempts and block unauthorized access.<\/li>\n          <li>Update verification systems periodically.<\/li>\n          <li>Manage secure integrations with national systems.<\/li>\n        <\/ul>\n        <h4>3) Academic\/Training Administration<\/h4>\n        <ul>\n          <li>Verify trainee data before granting access.<\/li>\n          <li>Follow up on suspected cases with the technical team.<\/li>\n        <\/ul>\n        <h3>National Compliance<\/h3>\n        <ul>\n          <li>Personal Data Protection Law (SDAIA \u2013 2021).<\/li>\n          <li>Cybersecurity controls for educational entities.<\/li>\n          <li>NELC digital governance framework.<\/li>\n          <li>Digital government identity verification standards.<\/li>\n        <\/ul>\n      <\/div>\n    <\/details>\n\n    <!-- 7) Digital Guides -->\n    <details class=\"acc\" id=\"guides\">\n      <summary><span class=\"toggle\">+<\/span> Digital User Guides Policy<\/summary>\n      <div class=\"panel\">\n        <p>The Swiss Academy empowers all users to efficiently use e-learning platforms by providing comprehensive, up-to-date digital guides that clarify steps and procedures across the LMS and training systems, aligned with national digital quality and accreditation requirements.<\/p>\n        <h3>Objectives<\/h3>\n        <ol>\n          <li>Explain how to use e-learning and training systems.<\/li>\n          <li>Ensure easy access to educational\/administrative resources.<\/li>\n          <li>Enable account management, course following, and active participation.<\/li>\n          <li>Reduce the need for direct tech support through self-service guidance.<\/li>\n          <li>Enhance user experience and sustainability.<\/li>\n        <\/ol>\n        <h3>Scope<\/h3>\n        <ul>\n          <li>Faculty\/trainers.<\/li>\n          <li>Learners\/trainees.<\/li>\n          <li>Administrators\/supervisors.<\/li>\n          <li>Technical\/support staff.<\/li>\n        <\/ul>\n        <h3>Guide Types<\/h3>\n        <ol>\n          <li><strong>Visual Guides:<\/strong> PDFs\/slides with annotated screenshots.<\/li>\n          <li><strong>Interactive Guides:<\/strong> on-screen walkthroughs\/tooltips.<\/li>\n          <li><strong>Video Tutorials:<\/strong> short step-by-step clips.<\/li>\n          <li><strong>FAQ \/ Help Center:<\/strong> searchable Q&A hub.<\/li>\n        <\/ol>\n        <h3>Guides by Audience<\/h3>\n        <h4>1) For Trainers<\/h4>\n        <ul>\n          <li>Login and course\/program creation.<\/li>\n          <li>Managing live and self-paced classes.<\/li>\n          <li>Uploading content and activities.<\/li>\n          <li>Building and grading online exams\/assignments.<\/li>\n          <li>Communicating via email\/forums.<\/li>\n          <li>Extracting reports and tracking progress.<\/li>\n        <\/ul>\n        <h4>2) For Learners<\/h4>\n        <ul>\n          <li>Create an account and sign in.<\/li>\n          <li>Enroll in courses\/programs.<\/li>\n          <li>Attend live sessions and watch recordings.<\/li>\n          <li>Participate in forums\/discussions.<\/li>\n          <li>Complete exams and submit assignments.<\/li>\n          <li>Track personal performance and reports.<\/li>\n        <\/ul>\n        <h3>Guide Characteristics<\/h3>\n        <ul>\n          <li>Publicly accessible without login.<\/li>\n          <li>Continuously updated with system changes.<\/li>\n          <li>Responsive across devices.<\/li>\n          <li>Bilingual (Arabic\/English) where applicable.<\/li>\n          <li>Clear, organized, and easy to navigate.<\/li>\n        <\/ul>\n        <h3>Accessing Guides<\/h3>\n        <ul>\n          <li>Published on the Academy\u2019s official Support\/Guidance page.<\/li>\n          <li>Linked within the LMS homepage.<\/li>\n          <li>Included in welcome emails upon first registration.<\/li>\n          <li>Hosted via an official media channel for easy access.<\/li>\n        <\/ul>\n        <h3>Responsibilities<\/h3>\n        <h4>1) Technical Unit<\/h4>\n        <ul>\n          <li>Prepare and update technical usage\/operations guides.<\/li>\n          <li>Ensure links function and content is accurate.<\/li>\n          <li>Archive previous versions for reference.<\/li>\n        <\/ul>\n        <h4>2) Academic\/Training Unit<\/h4>\n        <ul>\n          <li>Create learner\/trainer-oriented educational guides.<\/li>\n          <li>Review language and content quality before publishing.<\/li>\n          <li>Propose improvements based on user feedback.<\/li>\n        <\/ul>\n        <h4>3) Quality\/Development Unit<\/h4>\n        <ul>\n          <li>Track guide usage by beneficiaries.<\/li>\n          <li>Run satisfaction surveys and measure guide effectiveness.<\/li>\n          <li>Coordinate updates based on continuous improvement needs.<\/li>\n        <\/ul>\n      <\/div>\n    <\/details>\n\n    <p style=\"margin-top:16px;\">\n      Thank you for choosing <strong>Swiss Academy<\/strong> and for your commitment to e-learning.\n      We wish you a safe, reliable, and rewarding digital learning experience.\n    <\/p>\n  <\/div>\n<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Academy Policies E-Learning &#038; Training Policies Welcome to the Swiss Academy website. This page outlines the terms, conditions, and policies that govern the use of our online learning resources. These [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"redux-templates_full_width","meta":{"_acf_changed":false,"pmpro_default_level":"","footnotes":""},"class_list":["post-8500","page","type-page","status-publish","hentry","pmpro-has-access"],"acf":[],"_links":{"self":[{"href":"https:\/\/swissacademy.edu.sa\/en\/wp-json\/wp\/v2\/pages\/8500","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/swissacademy.edu.sa\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/swissacademy.edu.sa\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/swissacademy.edu.sa\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/swissacademy.edu.sa\/en\/wp-json\/wp\/v2\/comments?post=8500"}],"version-history":[{"count":12,"href":"https:\/\/swissacademy.edu.sa\/en\/wp-json\/wp\/v2\/pages\/8500\/revisions"}],"predecessor-version":[{"id":8547,"href":"https:\/\/swissacademy.edu.sa\/en\/wp-json\/wp\/v2\/pages\/8500\/revisions\/8547"}],"wp:attachment":[{"href":"https:\/\/swissacademy.edu.sa\/en\/wp-json\/wp\/v2\/media?parent=8500"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}